The My Passport™Essential Portable Hard Drive provides high-performance portable storage for your PC and Mac® and comes with sync & encryption and Google™software (PC only). For the latest WD product information and news, visit our website at www.westerndigital.com. Your My Passport for Mac drive is formatted as a single HSF+J partition for compatibility with Mac OS X operating systems. If you want to use the drive with a Windows computer, see Reformatting the Drive and Troubleshooting. About Your WD Drive My Passport for Mac User Manual 2.

Fixed: Western Digital My Passport X 2TB not Recognised Issue

If your computer does not recognize the WD My Passport 2TB hard drive, follow these guidelines to resolve it.

My Passport For Mac Not Working

My Passport For Mac Support

• Click the Windows icon on the desktop to open the Start menu.
• Enter ‘Computer Management’ in the text field and press Enter.
• Locate the Disk Management option below Storage and click it.
• There should be a hard drive with the name (Disk a Partition a) without a volume letter such as C, D, or E.
• Right-click it and choose ‘Change Drive Letter and Paths’ from the contextual menu.
• The ‘Allow access to this volume by using the following drive letter and paths’ screen appears. Click Add.
• The ‘Add Drive Letter or Path’ window appears.
• Click the ‘Assign the following drive letter’ radio button and then select a volume letter from the drop-down list. Click OK.
• You can try a simpler method first to check whether there is a problem with the WD hard drive/USB port/USB cable.
• Try connecting the WD hard drive to a different USB port on your computer.
• Use another USB cable to connect the My Passport 2TB to your computer. If the WD hard drive is detected, it means that there is a problem with the old USB cable.
• Update the WD My Passport X 2TB setup driver and check whether this solves the detection issue.